1. General Usage Guidelines
At Find The Block, we strive to provide our users with a reliable and satisfactory experience when using our solo Bitcoin mining services. By accessing and using our platform, you agree to abide by this Usage Policy.
2. Customer Support and Issue Reporting
If you encounter any technical difficulties or believe there is a defect in our services, please submit a ticket to our Helpdesk with a detailed report of the issue. If applicable, provide relevant screenshots or links demonstrating the problem so our support team can assist you promptly.
3. Refund Policy
Refunds are not possible under the following circumstances:
The system functions correctly on your end, but certain features do not match your expectations or you assumed different functionalities.
Your requirements have changed, and you no longer need the service.
You have found an alternative software solution that you prefer.
You no longer require a website or service related to mining.
Our features do not meet your expectations or are not as extensive as you initially thought.
Your hosting environment does not meet the technical requirements for running our system.
You have already accessed and used our system.
4. Refund Eligibility
Refunds will only be granted under the following conditions:
The purchased service or product is completely non-functional and does not match the advertised functionality.
The product or service description was misleading and significantly different from what was provided.
5. Digital Product Disclaimer
As Find The Block offers digital mining-related services, we do not provide refunds except in cases where the service does not function as described.
6. Compliance and Termination of Use
Users found to be violating this Usage Policy, misusing the services, or engaging in fraudulent activities may have their accounts terminated without notice. We reserve the right to refuse service to anyone who does not comply with our terms.
7. Changes to This Policy
We may update this Usage Policy from time to time. Any changes will be posted on this page with an updated "Effective Date."
8. Contact Us
If you have any questions regarding this Usage Policy, please contact us at support@findtheblock.com.